Return & Refund Policy

At The CTI Shop, we are committed to providing quality products and customer service. If you are not satisfied with your purchase, please review the return guidelines below.

Returns

We accept eligible returns within 30 days of receipt.

To qualify for a return, the product must be:

Unused and in new, resalable condition
Complete with all parts and accessories
Free from damage, alterations, contamination, or signs of use

Products returned without their original packaging, or with damaged packaging, may be subject to a 15% restocking fee if the product itself remains eligible for return.

Non-Returnable Items

Returns may not be accepted for:

Custom or special-order braces
Open-box items sold as final sale
Products that have been used, worn, altered, or damaged after delivery
Products returned with missing parts or accessories
Products that are contaminated or otherwise not in resalable condition
Items returned outside the applicable return period

If you're unsure whether your item qualifies, please contact us before shipping it back.

Exchanges

We do not offer direct exchanges.

If you need a different size, side, or product, please return the eligible original item according to this policy and place a new order for the correct item.

Refunds

Once your return is received, it will be inspected to determine whether it meets the return requirements.

If approved, your refund will be issued to your original payment method.

Please allow your financial institution additional processing time for the credit to appear after the refund has been issued.

Original shipping charges are non-refundable. Any applicable restocking fee will be deducted from the refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an error by The CTI Shop, such as receiving an incorrect item.

We recommend using a trackable shipping service. The CTI Shop is not responsible for return packages that are lost or not received.