Warranty
Manufacturer Warranty Overview
The CTI Shop supplies genuine Össur CTi®3 Off-the-Shelf (OTS) Knee Braces. Warranty coverage for eligible CTi®3 products follows the applicable Össur manufacturer warranty.
This warranty information applies to eligible purchases made and delivered within the United States.
What’s Covered
Össur warrants eligible CTi® Off-the-Shelf Knee Braces against defects in materials and workmanship under normal, intended use for the applicable warranty period.
Frame & Hinges: 2 Years
Soft Goods, Liners, Straps & Pads: 6 Months
Eligible products found to have defects in materials or workmanship may be repaired, replaced, or credited in accordance with the manufacturer's applicable warranty terms.
What’s Not Covered
Warranty coverage does not apply to damage or issues resulting from:
- Modification, alteration, or unauthorized repair
- Use inconsistent with Össur's Instructions for Use
- Accidents, neglect, misuse, or improper adjustment
- Normal wear and tear beyond the applicable warranty period
- Use of incompatible or non-Össur replacement components
- Products returned in an unclean or contaminated condition
Important: Use of a CTi® knee brace does not guarantee protection against injury. Consult an appropriate healthcare professional regarding your condition, treatment, or prescribed use of the brace.
Who’s Eligible
Warranty coverage applies to the original retail purchaser of an eligible product and is non-transferable.
Proof of purchase may be required when submitting a warranty claim.
How to Start a Warranty Claim
If you believe your CTi®3 product may qualify for warranty service, please have the following information ready:
- Order number or proof of purchase
- Serial or lot number, if available
- Clear photos showing the affected component
- A brief description of the issue
Contact The CTI Shop
Email: support@theCTIshop.com
Phone: 877-284-5633 (877-CTI-KNEE)
Our customer support team will review the information and provide the appropriate next steps.
Product Returns for Warranty Evaluation
If your product needs to be returned for evaluation:
- The product must be clean and complete.
- Do not send a product back before receiving return instructions.
- Shipping and return instructions will be provided when applicable.
Warranty Limitations
Warranty coverage is subject to the applicable terms, conditions, exclusions, and limitations of the Össur manufacturer warranty.
Applicable consumer protection laws may provide additional rights that vary by jurisdiction.
Need Warranty Support?
The CTI Shop
Email: support@theCTIshop.com
Phone: 877-284-5633 (877-CTI-KNEE)
Address: 5344 Lindbergh Lane, Unit 1, Bell, CA 90201
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
The CTI Shop
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