Shipping Policy

At The CTI Shop, we are committed to providing reliable and convenient shipping for your CTi®3 braces and accessories.

Free Standard Shipping

Free standard ground shipping is available on all CTi®3 braces and accessories shipped within the United States.

Standard ground shipping typically takes 3–5 business days after the order has been processed and shipped.

Order Processing

Orders are processed during normal business days. Processing times may vary depending on product availability, order volume, and other circumstances.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Expedited Shipping

Expedited shipping options may be available for an additional charge. Available shipping methods and applicable charges will be displayed during checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Delivery

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Please use the tracking information provided with your order to monitor your shipment.

Returns

Eligible returns are subject to our Return & Refund Policy. We do not offer direct exchanges. If you need a different eligible product, size, or option, please follow our return process and place a new order.

Please review our full Return & Refund Policy for eligibility, return requirements, applicable fees, and instructions.